Privacy Policy

Who We Are

Our website address is https://livar.ae.

In this Privacy Policy, “LiVAR,” “we,” “us,” and “our” refer to LIVAR PACKAGING MATERIALS MANUFACTURING L.L.C operating under the LiVAR brand. We handle personal data in accordance with applicable UAE privacy and data-protection requirements, including Federal Decree-Law No. 45 of 2021 Concerning the Protection of Personal Data where it applies.

What Personal Data We Collect

We collect personal data that is reasonably necessary to operate the website, answer enquiries, prepare quotations, manage verified customer accounts, protected order records, and requested communications, and protect our services. Depending on how you interact with the website, this may include:

• Contact data: your name, email address, telephone number, and the content of messages you send us.
• Business and quotation data: company, role, requested products, configurations, quantities, specifications, delivery destination, and related correspondence.
• Customer portal data: verified email or Google identity, account profile, company membership, assigned role, verification status, login timestamps, authentication method, protected order records, and security events. One-time codes, magic-link tokens, and Google passwords are not stored in readable form.
• Newsletter data: email address, subscription source, date, status, and unsubscribe records.
• Technical data: IP address, device and browser details, requested pages, timestamps, referral data, and security events recorded by the web server or hosting infrastructure.

The website does not accept online card payments. A customer may register using a verified email code, secure one-time link, or configured Google sign-in. Email OTPs and magic-link tokens are stored only as protected hashes and expire automatically; Google sign-in is verified server-side. Any legacy portal password remains protected with one-way password hashing. LiVAR does not request payment-card details through the portal.

How We Collect Your Data

Personal data may be collected through the following channels:

• Contact forms: when you submit an enquiry and voluntarily provide information.
• Quotation requests: when you configure products and send a confirmed quotation request through your email application.
• Customer portal: when you register or sign in using a verified email code, secure one-time link, or Google identity, update your profile, or view order records assigned to your account.
• Newsletter subscription: when you voluntarily enter your email address in the subscription form.
• Browser storage and essential technologies: when the quotation cart, preferences, session, or security features are used.
• Server and security logs: when the website infrastructure records requests, errors, and security events.

How We Use Your Data

We may use personal data for the following purposes:

• Responding to enquiries and providing customer support.
• Preparing quotations and discussing requested product configurations, quantities, specifications, and delivery requirements.
• Registering and authenticating verified customer accounts, managing company membership, displaying order records assigned to the authenticated user, and protecting account security.
• Managing newsletter subscriptions and sending the updates a subscriber requested.
• Sending operational notices, service information, and important website updates.
• Maintaining website security, detecting or preventing fraud, and troubleshooting technical issues.
• Measuring and improving website performance, functionality, and usability.
• Complying with applicable legal, accounting, tax, regulatory, and record-keeping obligations in the UAE.

We do not use personal data collected through this website for profiling or solely automated decisions that produce legal or similarly significant effects.

Quotation Requests & Payments

The current website prepares quotation requests and does not process online payments. Product prices, taxes, shipping, delivery, payment method, and payment timing are confirmed in an official LiVAR quotation, invoice, or other accepted commercial document. Any later payment is arranged outside the website under those documents. Do not send card numbers, security codes, or online-banking credentials by contact form or email.

Website Logs & Measurement

The current website does not load a third-party visitor analytics service. Web-server, hosting, and security systems may still record technical request and error logs needed to deliver, secure, and troubleshoot the service. If LiVAR later enables an analytics service that materially changes this processing, this Policy and any required consent controls will be updated.

Cookies

Our website may use cookies, local browser storage, and similar technologies for essential functionality, preferences, and security.

• Quotation-cart storage: keeps selected product configurations in the visitor's browser so a quotation request can be prepared.
• Essential and security technologies: support requested functions, protect forms, and maintain separate secure administrative and customer sessions.
• Preference cookies: remember settings such as language, region, or interface choices.
• Third-party content: an external service may use its own technologies only when its content or link is opened.

You can restrict cookies or clear browser storage through your browser settings. Doing so may reset preferences or remove quotation-cart selections.

Embedded Content from Other Websites

Pages on our website may contain embedded videos, images, maps, articles, or other external material. Interacting with this content may operate in the same way as visiting the third-party website directly.

The external provider may collect data, place cookies, use tracking technologies, or monitor your interaction with the embedded content, particularly if you are logged in to an account with that provider. Its own privacy policy governs that processing.

Who We Share Your Data With

We do not sell or rent your personal data.

We may share limited data with service providers only when reasonably necessary to operate the website or provide the requested service, including:

• Hosting and infrastructure providers for website operation, storage, maintenance, and security.
• Email and newsletter providers for handling enquiries and subscriptions.
• Shipping and delivery partners where an accepted order requires fulfilment or delivery.
• Professional advisers or authorities where disclosure is required or permitted by applicable law.

We may also disclose information in response to a valid legal request from UAE authorities or when necessary to establish, exercise, or defend legal rights.

International Data Transfers

Some website, hosting, email, newsletter, or logistics providers may process information on systems located outside the UAE. Where applicable, we take reasonable steps to use appropriate contractual, organizational, and technical safeguards for cross-border processing in accordance with relevant legal requirements.

How Long We Retain Your Data

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy and to satisfy applicable legal, tax, accounting, contractual, warranty, dispute-resolution, and security requirements.

• Quotation, order, and invoice records: retained as needed for follow-up, fulfilment, customer support, accounting, tax, warranty, and legal obligations.
• Contact-form data: retained for enquiry handling, follow-up, security, and appropriate business records.
• Customer portal records: retained while an account is active and afterwards as reasonably needed for access control, fraud prevention, company authorization, dispute handling, and applicable legal obligations.
• Newsletter data: retained while a subscription is active and afterwards as needed to respect unsubscribe requests.
• Server and security logs: retained for a limited period appropriate to operations, troubleshooting, and security.

Your Rights Over Your Data

Subject to applicable law, identity verification, and permitted exceptions, you may have the right to:

• Request access to personal data we hold about you.
• Request correction or updating of inaccurate or incomplete information.
• Request deletion of data that is no longer required, subject to lawful retention obligations.
• Withdraw consent where processing is based on consent, subject to legal or contractual limitations.
• Object to or request restriction of certain processing where applicable.
• Raise a question or complaint about how your information is handled.

To make a request, contact us using the details below. We may request reasonable proof of identity before responding in order to protect personal data from unauthorized access or disclosure.

How We Protect Your Data

We use reasonable technical and organizational measures intended to protect personal data against unauthorized access, misuse, loss, alteration, or disclosure. These measures may include:

• SSL/HTTPS encryption for data transmitted through the website.
• Restricted internal access based on operational requirements.
• Hashed and expiring one-time codes and magic links, server-side Google identity verification, separate session controls, ownership checks for order records, and rate limiting for customer accounts.
• Secure hosting, server-management, access-control, backup, and monitoring practices.
• Administrative procedures and internal data-protection practices.

No internet transmission, online platform, or electronic storage system can be guaranteed to be completely secure.

Children's Privacy

Our website and quotation service are intended for adults and are not directed to individuals under 18. We do not knowingly collect personal data from minors through the website. If you believe a minor has submitted information to us, please contact us so we can review the matter and take appropriate action, including deletion where required.

Changes to This Privacy Policy

We may revise this Privacy Policy when our services, technology, legal obligations, or operational practices change. The revised version will be posted on this page and the “Last updated” date will be changed accordingly. Material updates may also be communicated through the website or another appropriate channel.

Contact Us

For questions, privacy requests, or concerns regarding our handling of personal data, please contact LiVAR using the details below: